Eligibility for Refunds
We offer 100% refunds, including shipping fees, in the following cases:
Purity Guarantee: If the product does not meet the 99% purity (or as specifically advertised for your product), we will issue a full refund, including shipping charges. To qualify for a refund based on purity, the product must be independently tested by a recognized and accredited laboratory.
Lab Test Requirement: The product must be tested by an independent, accredited laboratory within 30 days from the date of receiving the product. The laboratory test must show that the product’s purity is below 99%.
Refund Request Timeline: Refund requests must be submitted within 35 days of receiving the product. This ensures that we are able to review the claim and process the refund in a timely manner.
Unopened and Unused Products: Refunds will only be considered for products that are unopened and unused. If the product has been used in any way, including testing for purity, we will not be able to process a refund unless it is proven that the product does not meet our advertised purity.
How to Request a Refund
To request a refund, please follow these steps:
Conduct an Independent Test: If you believe the product does not meet the purity guarantee, you must have the product tested at your own expense. The test must be conducted by an accredited laboratory.
Submit Test Results: After receiving the test results, email the official test report to our Customer Support Team at admin@peptidecentre.com. Please include:
Your order number
Test results showing the product’s purity is below 99%
Any relevant photos or additional details that might assist us in reviewing your request.
Review Process: Once we receive your refund request and verify the lab results, we will review your claim. If the results are consistent with our advertised purity standards, we will issue a 100% refund of the purchase price including shipping fees.
Refund Issuance: Once the refund is approved, the funds will be refunded to your original payment method within 5 business days.
Non-Refundable Conditions
Please note that we cannot offer refunds in the following cases:
Empty Vials: We do not issue refunds for empty vials. If you receive an empty vial, please contact us immediately so we can investigate the issue and resolve it.
Opened or Used Products: Refunds will not be processed for products that have been opened or used, except when the product fails to meet the purity guarantee. We ask that you do not open or use the product before verifying the purity.
Altered or Misused Products: Refunds are not available for products that have been altered, tampered with, or misused in any way after receiving them.
Products Purchased on Sale or Discount: Products purchased at a discount or during a sale are only eligible for a refund if they do not meet our purity guarantee.
Expired Products: We cannot offer a refund for products that have passed their expiration date at the time of purchase.
2. Cancellation Policy
We understand that circumstances change, and you may need to cancel your order. Please review our cancellation process below.
Eligibility for Cancellations
Orders can only be canceled if they have not yet been shipped. Once your order has been processed and shipped, we are unable to cancel the order, but you may return the product according to our Refund Policy.
How to Cancel Your Order
Purity Guarantee: If the product does not meet the 99% purity (or as specifically advertised for your product), we will issue a full refund, including shipping charges. To qualify for a refund based on purity, the product must be independently tested by a recognized and accredited laboratory.
Lab Test Requirement: The product must be tested by an independent, accredited laboratory within 30 days from the date of receiving the product. The laboratory test must show that the product’s purity is below 99%.
Refund Request Timeline: Refund requests must be submitted within 35 days of receiving the product. This ensures that we are able to review the claim and process the refund in a timely manner.
Unopened and Unused Products: Refunds will only be considered for products that are unopened and unused. If the product has been used in any way, including testing for purity, we will not be able to process a refund unless it is proven that the product does not meet our advertised purity.
How to Request a Refund
To request a refund, please follow these steps:
Conduct an Independent Test: If you believe the product does not meet the purity guarantee, you must have the product tested at your own expense. The test must be conducted by an accredited laboratory.
Submit Test Results: After receiving the test results, email the official test report to our Customer Support Team at admin@peptidecentre.com. Please include:
Your order number
Test results showing the product’s purity is below 99%
Any relevant photos or additional details that might assist us in reviewing your request.
Review Process: Once we receive your refund request and verify the lab results, we will review your claim. If the results are consistent with our advertised purity standards, we will issue a 100% refund of the purchase price including shipping fees.
Refund Issuance: Once the refund is approved, the funds will be refunded to your original payment method within 5 business days.
Non-Refundable Conditions
Please note that we cannot offer refunds in the following cases:
Empty Vials: We do not issue refunds for empty vials. If you receive an empty vial, please contact us immediately so we can investigate the issue and resolve it.
Opened or Used Products: Refunds will not be processed for products that have been opened or used, except when the product fails to meet the purity guarantee. We ask that you do not open or use the product before verifying the purity.
Altered or Misused Products: Refunds are not available for products that have been altered, tampered with, or misused in any way after receiving them.
Products Purchased on Sale or Discount: Products purchased at a discount or during a sale are only eligible for a refund if they do not meet our purity guarantee.
Expired Products: We cannot offer a refund for products that have passed their expiration date at the time of purchase.
2. Cancellation Policy
We understand that circumstances change, and you may need to cancel your order. Please review our cancellation process below.
Eligibility for Cancellations
Orders can only be canceled if they have not yet been shipped. Once your order has been processed and shipped, we are unable to cancel the order, but you may return the product according to our Refund Policy.
How to Cancel Your Order
Request Cancellation: To cancel an order, contact us at [insert email] as soon as possible. Include your order number, and clearly state that you would like to cancel your order.
Timing: We can only process cancellations for orders that have not yet been shipped. Once an order has been dispatched, we cannot cancel it, and it will be handled according to our Refund Policy.
Refund After Cancellation: If your cancellation request is successful, we will issue a full refund to your original payment method, including shipping costs, provided the product has not been shipped.
Order Shipment & Tracking
Once an order has been shipped, it can no longer be canceled. You will need to follow the Refund Policy to initiate a return or refund process.
3. Returns Process
In the event that your product does not meet the advertised purity standard or you wish to return it for any reason covered by our Refund Policy, you will need to follow these steps:
Return the Product: If applicable, please return the product to us in its original, unopened condition. You will be responsible for return shipping fees unless the product is defective or doesn’t meet the advertised purity.
Return Shipping: Return shipping costs are the responsibility of the customer unless the product is deemed defective or does not meet the purity guarantee.
Return Address: Contact our Customer Support Team at [insert email] to receive instructions on how to return your product.
Refund Issuance: Once the returned product has been inspected and confirmed to meet the criteria outlined in our Refund Policy, we will process your refund.
4. Contact Us
For any questions, concerns, or to initiate a refund or cancellation, please contact our Customer Support Team at:
Email: admin@peptidecentre.com
Phone: 1800 1 PEPTIDE
Business Hours: 24-7
We are here to help and will work to resolve any issues to your satisfaction.
Important Notes:
Timing: We can only process cancellations for orders that have not yet been shipped. Once an order has been dispatched, we cannot cancel it, and it will be handled according to our Refund Policy.
Refund After Cancellation: If your cancellation request is successful, we will issue a full refund to your original payment method, including shipping costs, provided the product has not been shipped.
Order Shipment & Tracking
Once an order has been shipped, it can no longer be canceled. You will need to follow the Refund Policy to initiate a return or refund process.
3. Returns Process
In the event that your product does not meet the advertised purity standard or you wish to return it for any reason covered by our Refund Policy, you will need to follow these steps:
Return the Product: If applicable, please return the product to us in its original, unopened condition. You will be responsible for return shipping fees unless the product is defective or doesn’t meet the advertised purity.
Return Shipping: Return shipping costs are the responsibility of the customer unless the product is deemed defective or does not meet the purity guarantee.
Return Address: Contact our Customer Support Team at [insert email] to receive instructions on how to return your product.
Refund Issuance: Once the returned product has been inspected and confirmed to meet the criteria outlined in our Refund Policy, we will process your refund.
4. Contact Us
For any questions, concerns, or to initiate a refund or cancellation, please contact our Customer Support Team at:
Email: admin@peptidecentre.com
Phone: 1800 1 PEPTIDE
Business Hours: 24-7
We are here to help and will work to resolve any issues to your satisfaction.
Important Notes:
Shipping Fees: Shipping charges are non-refundable, except in cases where the product is defective or does not meet the advertised purity standards.
Product Inspection: We reserve the right to inspect returned products to verify that they are in their original, unopened condition before processing refunds.
Refund Timing: Refunds will be processed within 5 business days once your claim has been verified and approved.
Product Inspection: We reserve the right to inspect returned products to verify that they are in their original, unopened condition before processing refunds.
Refund Timing: Refunds will be processed within 5 business days once your claim has been verified and approved.
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